Call to Action: Don’t Give Up on City of Heroes Yet!

Recently on the CoHTitan forums, a very interesting post by a user named Mister Bison appeared, quoting a message from a French GM of NCSoft Customer Support.

This message, sent in response to a French player’s support ticket, seemed to indicate that all the account information for City of Heroes players has not been destroyed, and in fact cannot be destroyed. Customer Support also said in this message that “[they] don’t know yet what will become of the City of Heroes servers.”

The Meaning of This Mysterious Message

What does this mean for us long-suffering City of Heroes players? At first blush, this seems to mean that the City of Heroes servers have not been wiped clean, as we all feared would happen after Nov. 30th. And it also seems to mean that our personal CoH account information has not been deleted.

Many of the first repliers to this post believe, as I do, that this means NCSoft may still be amenable to selling off City of Heroes to another game company. Of course, another, more pessimistic, possibility still exists, as a few users have suggested–that the account information in question is the “master” NCSoft account, not the specific CoH account.

The Call to Action: Ask NCSoft for Information

Whatever the case, we need more information; if Paragon City has indeed not been razed to the ground, we need to know. Our next move as a community, then, is for as many players as possible to contact NCSoft Customer Support. We need to ask about the state of our City of Heroes account information.

Here are the mailing addresses and phone numbers for the various customer support centers, retrieved from NCSoft’s global page.

North America/
Europe

Japan

Taiwan

Thailand

Address: 6801 N. Capital of Texas Hwy, Bldg 1 Austin, TX 78731

Phone: (512) 225-6359

Address: Ebisu Business Tower 16F,1-19-19 Ebisu, Shibuya-ku, Tokyo 150-0013

Phone: +81-3-5793-2500

Address: 6F No,738 Chung-cheng Road, Chung-ho City, Taipei 235, Taiwan

Phone: +886-2-8024-3300

Address: 14Fl, 18 True Tower, Ratchadapiek Road, Huai Khwang, Bangkok 103 Thailand

Phone: +66-2-699-1474

When you contact them, be sure to ask specifically and politely about your City of Heroes account information. However we may still feel about NCSoft and their treatment of us as customers, we do need to ask carefully, if we want our game back. They hold the fragile keys to Paragon City in their hands, after all.

As I stated on my CoH Twitter account after Nov. 30th, “Paragon City is not burned to the ground; the lights have simply been turned off.” If we still want this game back, let us show NCSoft in the most civil and adult way possible–by submitting questions to them concerning our account information. Even if the information we get is not what we want to hear, at least we will know, and not be left to wonder!

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