Category Archives: Monday in the HTMLab

All about web design and development, and my triumphs and defeats therein.

Stop Coding This Right Now, part 5: Informal Fonts for Business Sites

Choosing which font to use for your website’s graphics seems like such a small concern, especially in the light of all the other parts of building a website. For business websites, the font concern can seem even less important–there are so many other choices to make, like hosting, bandwidth, site colors, etc., that seem much more pressing. But even if your content is wonderful, your images superb, and your networking beyond compare, your site will still suffer if its font choices look less than professional.

What do I mean by “less than professional” font choices? Anything that looks informal, more like printing or cursive handwriting than typed text–like the following:

informalfonts_example Comic Sans has gotten most of the bad press for being a rather overused and ill-advised font, but there are other fonts out there that are not good choices for business sites.

I’m not saying that these fonts are all-around bad–not at all! Tempus Sans ITC is one of my favorite fonts to use, for instance. But I use it for personal design and web projects only. It and other “handwriting” fonts give the right touch of personality and humanity to small personal sites; for a business website, however, it makes the business’ Web presence seem less polished and “finished”.

It’s like getting dressed for a job interview. If I went to an interview wearing my best blouse, but paired it with torn jeans, I wouldn’t be likely to get the job–torn jeans are more appropriate for casual events. The same goes for fonts; handwriting fonts are more appropriate for casual or personal webpages.

Look at the following example, using Kristen ITC for the top font and Palatino Linotype for the bottom font. With both fonts in similar sizes, styled with the same color and drop shadow, which font looks more professional and polished? Which site would you instinctively trust more to give you accurate information in a timely manner?
whichisprofessional

Fonts silently tell your visitors more about your content and your businesslike personality–for better or for worse. When you’re designing a page for a business, you want to make sure your website is putting its best foot forward, and fonts are a surprisingly important part of that. (This is one reason I’m looking at redesigning Crooked Glasses’ own look soon–I want to make sure I’m following my own advice!)

Stop Coding This Right Now, part 4: “Click Here!” Link Descriptions

The first 3 installments of this series have been about bad user interface design, namely nonsense navigation, horizontal scrollbars, and autoplaying music. But today, I’ll discuss another Internet annoyance: nondescriptive links, also known as “click here!” links.

Why “Click Here!” is Useless (and Downright Dangerous) Link Text

It’s deceptively easy to just write “Click here!” in our text links, or in the alt text of our image links. It requires no thought, and it seems like good attention-getting text. That should be a good thing, right?

Let me give you an example. If both of the following links went to a Paypal donation page, which of these would you be more likely to click on, as a user?

If you’re like most users, you might be attracted toward the flashing “click here!!!!” link, but you’d be more likely to click on the “donate” link.

“Click here!” harms our website’s concept, in two ways:

  • It does not describe what the user is about to click on, at all
  • It looks suspiciously like ad text, or even spyware-generated text

It’s important that our websites be easy to use and made of genuine content. But nondescriptive link text works against both those goals. Not only does the user have to guess what to click on to find desired information, but he or she doesn’t even know whether the link is real content or just a hook for an ad. Too many times, ad companies (and ads that download spyware) use “Click Here!!!” to get attention. Modern users are wise to that trick, and will avoid such links like the plague.

The Ideal: Short but Descriptive Link Text

As with most content, you do want to keep link text brief, so that users can simply skim your site to see whether you’ve got the information they want and need. But brief text can still be descriptive, like the examples below:

  • “About” instead of “About This Site” or “About Me”
  • “Follow” as the alt text for your Twitter image, instead of “Please follow me on Twitter”
  • “[Name of a site]” instead of “Visit http://wwww.[name of a site].com”
  • The Web-classic “FAQ” instead of “Frequently Asked Questions”

It’s all about shortening the description to a couple of words, but using words that still make it clear what the page is about. That’s all your user wants–and, if you think about it, that’s all we want out of websites when we use the Internet ourselves!

Stop Coding This Right Now, part 3: Horizontal Scrolling

We all want to design unique and memorable websites; it’s a worthy aspiration for any web developer/designer. But you don’t need to stoop to horizontal page scrolling to make your website stand out from the rest. In fact, it’s much better for your visitors if you stay as far away from horizontal scrolling as possible!

Horizontal Scrolling, Defined

When the scrollbar that should be on the right side of the browser window appears at the bottom of the window instead, that is horizontal scrolling. The content expands out to the right or left instead of flowing down the page like most webpages do today. See the following examples I made:


Looks like a normal webpage…except that the scrollbar is below the content!


The content scrolls to the right, rather awkwardly; it’s almost like the site didn’t display correctly. Very confusing for information reading, too!

Why This is So Annoying to Users

The reason horizontal scrolling is a designing no-no: it’s not how most websites operate. Most content runs vertically down the page. Thus, your users are momentarily confused about how to navigate your site, and if they get fed up enough, they’ll most likely leave. It’s simply not worth it, from a user’s standpoint, to try navigating around a weird site that doesn’t even have its scrollbar in the “right” place.

This is Tempting, but Don’t Do It

I know we all want our content to be easily seen “above the fold,” where the user doesn’t have to scroll at all. But trust me, having a little vertical scrolling is infinitely better than trying to implement strange horizontal scrolling. Not only does it look weird, it’s more work for the designer to code, and it’s more confusion for the user to try to adapt their browsing style.

Bottom line: We as designers should not force the user to work harder just because we want to be “different” and “trendy!”

Try This Instead: Content Modules

Instead of having your content stretch horizontally forever and ever, try a 2- or 3-column content design with several boxes of content arranged in a grid pattern, like the following samples:


This is an example of a two-column grid layout…

…and this is an example of a three-column grid layout.

You don’t have to go completely Pinterest-esque, but at least this would get more of your content up above the “fold.” Just make sure to keep that page free of horizontal scrollbars!

Stop Coding This Right Now, part 2: Nonsense Navigation

It used to be all the rage–it used to be part of every webmaster’s toolbox. To have an uncluttered, sleek-looking layout, we all used to make our layouts look something like this:


Looks pretty cool, right? It’s easy on the eyes, if a little amateurish (because this was one of my first attempts at doing a design like this).

But there’s a big problem with this layout, and it’s staring us in the face.


There are no descriptive words in the navigation. None at all. It’s just Roman numerals. Tidy and clean it may be, but it makes no sense to the user upon first landing on the page. What do you click on to get to the page you want? There are no hints.

Why Sensible Navigation Matters

More and more, our sites are being used for informational purposes rather than just places to display our skill at Photoshop and coding. To meet that need, we as designers and developers need to make our site as easy and quick to use as possible.

The problem? When we’re busily designing and coding a layout, we might not think that having to hover over an image-mapped navigation (like the example above) to find out what you’re about to click on is a pain. But to our users, it’s one more obstacle in getting to the information they need.

Think about how we ourselves use websites. We don’t like it when a site doesn’t “make sense” logically or doesn’t make content clear and available. So why should we inflict that on our users just for the sake of making our navigation “pretty” or “uncluttered?”

Making Navigation Both Logical and Tidy

Here are two ways to make navigation look good AND easy to understand:

  • Choose explanatory icons where possible; there are many great symbol/icon fonts out there that can make wordless navigation still understandable. My current favorites are Socialico and Modern Pictograms.
  • Simplify and shorten the text of your navigation links as much as possible without losing the meaning. For instance, instead of labeling a link as “back to home page”, just simply label it “home”.

You can even combine icons with a simple text label underneath them if you so choose–that can look just as clean as the icon by itself. Whatever style of simple and elegant navigation you choose, you’ll definitely have happier users!

Stop Coding This Right Now, part 1: Autoplaying Music

When you’re first building a website, you usually want to make it an experience for your user. You want it to be awe-inspiring, enveloping, amazing. You want the user to browse your site for hours, enjoying every moment.

How do you achieve that encompassing web experience, you ask?

Definitely NOT by having music autoplay as soon as the user loads your page, the same song looping forever, un-mute-able, un-pause-able.

Why is This an Issue?

Autoplaying music might be a great addition to webpages, except for the following three truths about Internet users.

Users generally…

  • Have their own music going while they surf
  • Have more than one tab open at any given time
  • Want to be able to customize their web experience, i.e., with pause buttons, links to change font size, etc.

Autoplaying music, with no pause/stop buttons visible anywhere on the page, thus offends users on three levels. Not only is there mysterious music playing, usually at an ungodly volume, clashing with the music you’ve got going, but you’ve got to hunt through all your tabs to find and eradicate the source of the annoying sound. And when you finally find the maddening site, you can’t pause the music, stop it, or even lower the volume–it’s just THERE.

The only cure for autoplaying music is to leave the site entirely, and most users will be all too happy to click that Close button. Thus, autoplaying music loses your visitors almost as soon as they hit your page–not what you want, as a designer and developer!

Are There Any Ways to Gently Incorporate Music into Your Webpage?

There is a trusted way to make music on a webpage infinitely more bearable–make sure you have a visible audio player (complete with pause, volume, and stop buttons), and make sure the music doesn’t autostart when the user loads the page.

Draw attention to this little audio module with special formatting, and leave it at that. Your users will find it and use it if they so choose–all you have to do is leave the choice up to them. That, my friends, will make your visitors so much happier than an uncontrollable loop of tinny music drilling its way into their brains.

Open Forum: Your Biggest Design/Development Pet Peeves

Today, I’d like to open the “floor” for discussion, with a topic I think we can all talk about: what annoys us most about design and development, whether it’s something during the creation process, or something annoying you see being practiced around the Web.

To get the ball rolling, I’ll say that autoplaying music or video clips are a fairly annoying practice, as is un-descriptive navigation (not making it clear what the user is clicking on). During the design/development process, I get more frustrated by how a single misplaced comma or semicolon can break a whole CSS style sheet or PHP script, and how finicky MySQL is about how calls to the database are formatted. (Does an extra space matter THAT much? Apparently so! LOL)

So, what are your pet peeves? Share them with me in the comments!

Design Around Your Content

We’ve likely all seen examples of websites that could hang in a museum, as visually appealing as they are. Such feats of graphic strength amaze both users and other webdesigners, who may wish to imitate or pay homage to what they see.

But, at least in my experience as a designer, it IS possible to go overboard with the “visual art” part of the design, and forget all about what those graphics are supposed to do–frame the website’s content. In a way, we webdesigners are creating usable art, with heavy emphasis on the “usable.”

Today’s post focuses primarily on designing around text, images, and social connectivity, as these are the three major types of content on the Web these days. Each type of content must be handled differently, as you’ll see below!

Designing for a Text-Heavy Site

For a site with lots of text (ahem, this blog and others like it), you want to make sure your header, footer, and sidebar are as unobtrusive as possible, while still making your site easy to navigate. Having a fairly thin header, possibly with across-the-top navigation included, and well-organized but uncrowded sidebar and footer is a good idea–it keeps the rest of the site simple while letting the text content shine.


Larger pic of GeekyPosh.com

This design on GeekyPosh does a great job of combining the header and navigation into one seamless whole, making the latest post visible without the user having to scroll down at all. The blue ribbon running across the page neatly divides “content” from navigation, without making it look blocky. Additionally, the background texture is also subtle enough to lie behind the text without any visual confusion.


Larger pic of Jenn.nu

While the header image on Jenn.nu is larger, the thin strip of navigation below the header makes up for it–combining not only navigation but social media links into one easy-to-read, accessible “bar” below the image. In this case, the large header image does not detract from the site’s purpose, as it’s still easy to scroll down a little and begin reading.

When designing for text-heavy sites, you also want to make sure your text and background colors contrast strongly (like white and black) so that your text is easy to read. (Nothing’s worse, for instance, than having to squint at the text or highlight it just because the designer thought taupe text on a tan background looked good.) Both GeekyPosh and Jenn.nu do a great job of making their text colors highly readable against their background colors.

Designing for an Image-Heavy Site

A site with mainly images as its content needs plenty of visual space around each image–maybe not a full page of space, but a good amount of space so that separate images don’t run together.


Larger pic of Hark! A Vagrant

Hark! A Vagrant, with its emphasis on visual webcomics, uses both plenty of white space in its layout, and a few samples of the artist’s embellishment on its navigation links. The white space makes it easy to take in each individual comic; the navigation images give the site its own personal, memorable stamp.


Larger pic of Pinterest

Alternatively, image-heavy sites can make the sidebar and footer utterly unnecessary, and combine header and navigation into one bar, a la Pinterest. This kind of site also benefits most from neutral site colors that don’t take attention away from the images themselves–hence, Pinterest’s beige/gray/occasional pinkish-red color scheme.

Designing for Social Connections/Conversations

Since social connections and conversations are part of many sites these days, we all want to make it easy for our users to connect with us and our sites.

The best thing we can do? Make our comment forms, tagboards, social media links, guestbooks, etc. very easy to find. We need to feature any important conversation links or social media buttons at the top of the page or as close to the top as possible. (Alternatively, we can put such links on a scrolling sidebar/header bar that makes it clear how to connect and converse with the site owner and other users.)


Larger pic of Whimsical.nu

Whimsical.nu’s comment form gets it very right–a big, easy-to-read form that doesn’t force all the text to be 8pt tall and squished together. (A personal pet peeve of mine is too-tiny text in a form space–you end up unable to read what you’ve typed in!) Plus, the visual space is used well, and the form is actually designed to blend in with the site instead of looking like a cookie-cutter afterthought.


Larger pic of PopURLs.com

Upon hovering over links on PopURLs, not only does a content preview show up, but you also get a little box out to the left or right of each link that reads “Share | Clip.” You can then choose either of those options easily with just a move of your mouse (or a tap of your finger). This makes it so much easier to spread the site’s content across the Web, and interact with other users who have shared or clipped the particular item of content as well.

Summary

Beautiful, visually attractive designs are wonderful–but what’s even more beautiful to the user is a well-designed and usable site. Taking into account readability, page organization, and convenience for the user is perhaps the most important part of designing a page; our designs should frame the content rather than overpower it.

Break Out of Web Design Cliches

We’ve all fallen victim to them, as web designers. After a while, a certain style or structure of site layout becomes second nature, and you just begin to design every site the same way regardless of content. Either because it’s easier or because it’s familiar, we can all fall into the “web design cliche” trap…but we don’t have to be trapped by it forever!

Common Webdesign Cliches, Illustrated


Full-size screenshot

While the above image I’ve made is rather tongue-in-cheek, this fairly well describes several of the design cliches I’ve seen in the last few years. (Sadly, some of these are the same ones I find myself relying on, so I’m kind of preaching to myself today, too. :P)

For instance:

900-Pixel Two-Column Layout with Floated Divided Layers

As you see in the above screenshot, the old faithful 900px two-column layout looks sharp and clean, but somehow…a little bland and overly confined, too. In this age of mobile screens and bigger screen resolutions, should we be confined by this limited-width design anymore?

I will admit it’s an easy design to make and it’s very familiar…I almost want to say “if it ain’t broke, don’t fix it.” But then again, it might BE a little broken for our tablet and smartphone age, when it can’t shrink and grow with our various screen sizes.

Blue, Gray, or Black Layout Colors…but Mostly Blue

Don’t get me wrong, I absolutely love blue, and I love using it in layout designs. It’s just that about 70 million other designers apparently love blue, too, and think that it’s a great color for their websites as well.

Along with gray and black, blue is generally overused on the Internet because it’s a “safe” color, a “sleek”-looking color. There are definitely instances where blue, gray, or black may be called for in design, but these days a “safe” color choice can make an otherwise awesomely-structured layout look less than original.

Huge Header Image


I’m as guilty of this as anybody–making a wide, occasionally awesome header image for the top of many of my layouts. I got used to doing this in webdesign about six years ago, and it’s been just plain hard for me to imagine a site which doesn’t use a header image of some sort.

But when you have this much visual space at the top of a layout, even if you’ve got a fairly eye-catching image, you’re not really drawing any attention to your content. Nor is it giving your site a good first impression, graphically speaking. (This has been a very hard lesson to learn for me, but it’s a necessary one from a user’s standpoint.)

Huge, Empty Footer


Footers are great little page-enders. They give your users ways to navigate your page without scrolling all the way back up to the top, as well as including extra links and info that don’t need to be front and center on your page.

Yet many of us web designers have gone a wee bit overboard when it comes to footers, trying to make everything BIG and important-looking, and usually ending up with the above result: a very spacey, empty-looking end to a page. If you’ve got a small site and don’t really have a lot of info that needs to be in a footer, it can even look like an unintended space at the bottom.

Gradient Background Image

Ah, gradients! I love them, so much…and yet they, too, can look generic. We designers have often used gradients to give a slightly dimensional effect to our websites, but they can very easily become a design crutch, too. We can begin to depend on them for backgrounds, when perhaps another kind of background effect might look better.

Simpler is better, most of the time, but in this case, it’s almost too simple–it doesn’t brand your site or add much visual interest. And, in the case of mobile browsers, it might never even be seen, not in the way you intended; spacing issues can throw off a gradient background image and make it render strangely behind the text.

Left-Aligned, Spaced Out Navigation

This style of navigation began life, most likely, as an “ease of use” design choice. It still is very easy to use and easy to look at, especially when you have a lot of links in your main navigation, but you still need your navigation area to look organized.

But what about sites that might not have that much navigation, like this example? For smaller sites, the left-aligned navigation adds almost too much white space, and takes away from the space that the content could expand into as well. You end up with a large dead space in the middle of the layout, if you’re not careful.

Moving Away from These Cliches

Making different design choices doesn’t mean you have to completely rethink everything about the cliches I’ve mentioned. Instead, you can make small or medium-sized changes to the cliches themselves, like the ones I describe below:

Instead of A Two-Column Layout…

…Think about a three-column layout (two sidebars, either flanking the content or both out to one side of your content), or even a one-column layout with all your regular sidebar stuff in the footer or across the top. A three-column layout could work well for a big, media/content-driven site; a one-column layout would likely work best for a small personal site.

Instead of Left-Aligned, Spaced-Out Navigation…

…You could try a series of icons for navigation on the right side of the page, or text navigation strung across the top of the page. Maybe even try a navigation bar that scrolls along with the user as they move down the page, especially if you have long pages. You still want to make sure your navigation is very easy to find and use, but making it neater and more tightly-organized can only help the process.

Instead of Blue, Gray, or Black Layout Colors…

…Try other colors, possibly used alongside blue, gray, or black to make it a little less jarring. A dark burgundy could give subtle punch to an otherwise gray layout; a bright splash of pale yellow or green could liven up a black layout.

And if you really want to break out of the color cliche, try “strange” color combinations; recently on my main domain and its subsites, I’ve tried combinations like navy and peach, deep red and bright periwinkle blue, pale green and deep purple, etc., with success. (It all hinges on how much or how little you use each color; using a bright or vibrant color is great for drawing attention to new or featured content, for instance, but it’s not great for dousing the whole layout.)

Instead of a Huge Empty Header or Footer…

…Make your header or footer retractable (with jQuery or a similar language), where the user can “fold” it up out of the way with a click when they don’t need to view it. Or you can use your header as an advertising space for your most accessed/favorited content, and your footer as ad space for other webmasters’ sites. Anything that uses that space as a content holder rather than dead space!

Instead of a Gradient Background Image…

…Check out what kinds of subtle, site-branding patterns you can use instead. You don’t have to have an animated GIF background image (God forbid!); you can try a small tiling symbol that represents your site, done in subtle shades that blend nicely with your overall layout’s colors. (For instance, for my main domain, I could use the stylized sun icon as a small tiling image in a slightly deeper or lighter shade of burgundy than the background color, adding a little design texture but not too much.)

Summary

Safe and familiar designs don’t have to trap us, as designers; sometimes, we just have to be willing to step outside our design “box,” just a little, changing the cliche just enough. Even the tiniest of changes can get our design Muses going again!

3 Rules for Promoting Your Blog on Twitter

Isn’t it odd that back in January of this year I wondered about the usefulness of Twitter, and my ability to use it to promote this little blog of mine? Now I can’t imagine my blog without it, thanks to some auto-tweet WordPress plugins that help me keep my Twitter stream updated.

However, even though I’m using Twitter for this blog officially, I fully admit to still being a Twitter newb, even after managing several Twitter accounts for my various sites. I know I’m nowhere close to being as adept with social media as some of my fellow bloggers. But I have learned a few unspoken rules of the Twitter community, which I think have incredible value for us bloggers.

#1: Follow People, and You Will Be Followed

We all like to receive praise for our work, as I referred to in my comments article last week. Following another person’s Twitter is a digital pat on the back for them, and it may lead to them following you back if they find your blog (and its Twitter feed) interesting.

Now, when I say “follow people,” I don’t mean just follow random people willy-nilly. Follow fellow bloggers, people who are doing what you’re doing, as well as other websites that cover the same basic topic(s) as your blog does. (For instance, my Crooked Glasses Twitter follows Twitter accounts that cover all of the various subject matters I write about, as well as several fellow bloggers.) This is part of building a Twitter following that’s legitimate and networked together–once you follow them and they potentially follow you, you have a connection you can build on.

I didn’t realize this for myself until I began my work with the Save City of Heroes movement on Twitter, and began to follow a bunch of people with my City of Heroes site account (@skiesoveratlas). When I first began using the @skiesoveratlas account, I had thought, “Well, if people like my site, they’ll just follow, right?” WRONG! I had to get my name out there first, had to follow people and let them know I was there. Once I started following the people who were active in the #SaveCoH movement, lo and behold, I began to see people following me, too, and liking what I had to say.

But just following other people is the first step. There’s another step, too:

#2: Retweeting = A Necessary and Helpful Courtesy for Fellow Bloggers

I’ll admit, this is something I don’t do well on my Crooked Glasses Twitter account, because I cannot have constant access to Twitter (dialup internet at home, and no money for a smartphone). But a strong retweeting presence on your own Twitter stream can help your blogging cause in two ways:

#1: Gets the retweeted party’s name out to your followers, giving them more site traffic
#2: Builds your connection with them and gets them interested in what you’re doing, too

As I said before, we all like getting praised for our efforts, and retweeting is another form of digital praise. (I know I get warm fuzzies from seeing that someone has liked something of mine well enough to retweet it, anyway. :P) When you retweet, you are saying, in effect, “I like what you said so much that I’m sharing it to my followers, too.” With that simple click, you show your solidarity of opinion with them, and you connect to them more effectively.

Retweeting blog posts and articles by fellow bloggers can also boost their popularity. I know I can credit retweets as the biggest reason I have any followers on Twitter–I certainly haven’t done my part to retweet anybody else on my Crooked Glasses account, but other people have liked what I’ve said enough to retweet what I’m doing. Thanks to other people being more on-the-ball with social media, I’m doing well, too. That’s part of how Twitter works for bloggers–we all build each other up, just with a click of the “Retweet” button.

With that realization, which has just come to me over the past two weeks, I think it’s well past time to start retweeting and giving back to the community which has helped me so much…even if I have to battle 15-minute load times on Twitter (which is a sad reality)!

One important thing to remember about retweeting, though: it’s not just about retweeting everything the people you follow say, as you’ll see below:

#3: Your Twitter Feed is a Curated Topic List for Your Users

A personal Twitter account is very different from a website/blog’s Twitter. On a personal Twitter, you can pretty much retweet at will; on a site’s Twitter, you must be more circumspect, more selective.

For instance, my blog’s Twitter has attracted a large number of Christian websites and blogs because I write weekly about reading Scripture and otherwise living a Christian life. If I were to suddenly retweet a whole bunch of anti-Christian sentiments, tweets riddled with curse words and offensive opinions, etc., how Christian would that seem? I’d lose those followers in a heartbeat, and for good reason: my Christianity would be in doubt.

We as bloggers have to remember our site’s image, its “brand,” if you will, when we retweet. Our site’s Twitter feed functions as not only promotion for our work, but official endorsements for other people’s work through retweeting. If we retweet something that doesn’t work with our “brand,” people lose confidence in us, and we begin to lose community interest, like in my example above. So, when we retweet, we need to make sure that what we’ve retweeted is in line with what our site’s about. That way, we don’t confuse our followers.

And, by retweeting selectively, we also create a “curated” Twitter feed and build trust in our credibility. When I retweet something through my blog’s Twitter, I want people to think, “Wow, if Crooked Glasses retweeted it, it MUST be good!” Not only do I want to build a strong community through my retweets, but I also want to draw people’s attention to what is legitimately wonderful content that ought to be enjoyed. I will be a much better advertiser for someone else’s work (as well as my own) if I’m seen as a keen judge of worth and reliability.

Summary

Through following other bloggers and retweeting especially great content they’ve made, you can actually build a strong, legitimate Twitter following for yourself. Once you connect with other bloggers and website owners through social media, showing interest in what they’re doing, they will likely be interested in what you’re doing, too, and the cycle of positive influence will continue!

How to Deal with Comments (Both Good and Bad)

More and more, webdesigners and developers are running sites that allow users to comment on articles (such as this blog). This provides a miniature forum experience for the users, and a valuable form of feedback for the content author.

…Well, at least it CAN be valuable, if you know how to extract useful information from those comments. But the process of dealing with comments, even if they are positive and encouraging, can be overwhelming for content authors who are new to the process.

Thus, I have a few tips for handling comments of all sorts, mainly garnered from my own experience as a content author over the last nine years.

Positive/Supportive Commentary: Do’s and Don’t’s

Do:

  • Thank the commenter for their input
  • Visit the commenter’s website, if they have one, and leave a positive/supportive comment on one of their articles, or in a guestbook

Don’t:

  • Ignore or fail to acknowledge the positive comment at all

With positive commentary, it’s pretty easy to handle; we all like getting virtual “pats on the back” for our efforts. Most times, thanking the person and returning the comment favor on their site can be enough. (And who knows, you might find that you and the positive commenter can affiliate or link-exchange, helping to give each other a little traffic.)

Critical/Politely Disagreeing Commentary: Do’s and Don’t’s

Do:

  • Thank the commenter for participating in the discussion
  • Try to answer the points which are being disputed/criticized, in a polite and brief manner
  • Keep the tone of your responding comment positive rather than negative

Don’t:

  • Immediately leap into personal attacks on the critical commenter
  • Delete the critical comment or block its author
  • Bad-mouth the commenter on other websites

Despite our best intentions as content authors, when we write opinion pieces, there are always going to be people whose opinions differ from ours. Differing opinions are okay, as long as all involved parties keep it civil and stick to expanding and fleshing out the topic at hand.

When someone has taken the time to politely disagree with you, and has explained why they have a different opinion, it’s important to answer them as thoroughly as you can, and to thank them for providing a different perspective. Remember, other readers of your blog can be enriched by a balanced group of perspectives, so the critical commenter might actually be doing you a favor!

Abusive/Inflammatory Commentary: Do’s and Don’t’s

Do:

  • Ask the abusive commenter politely to stop what they’re doing
  • Delete their commentary, especially if it is bothering other users
  • Block their IP address from accessing your site, if nothing else works

Don’t:

  • Argue with the abusive commenter back and forth for too long
  • Reduce yourself to their level by making abusive comments back to them
  • Recruit other people to harass them, either on your site or elsewhere on the Internet

Unfortunately, there are some people in this world who thrive on a good debate…except that they define debate as “ticking off everybody on the Internet and having a good laugh at the results.” Rather than being a source for a balanced perspective or polite dissent, the abusive commenter lives to make conflict, spam hateful messages, and incite anger wherever they can.

Deal with them as politely as you can at first; do not mistake a critical commenter for an abusive one, whatever you do. But if the comments the person leaves are taking the focus completely away from the topic, or if they are just hateful spam, then you as the content author (and website owner) need to take action to ensure that everyone who visits your site has a positive overall experience. (Blocking their IP address is a drastic step, but it may be best for everyone involved.)

Summary

Writing for the web means that you’ll be getting commentary of all sorts from others. Learning how to respond to each type of commentary (supportive, critical, and abusive) can help you maintain a better relationship with your users and a better atmosphere for your site.